Staff IT Services - City Centre

As a TU Dublin city centre staff member you are entitled to the use of a wide range of services within TU Dublin city centre including email, Eduroam Wifi, teams and voicemailclassroom technologydata storagetraining coursestechnical support, and much more.

You also have access to various services provided by HEAnet such as Eduroammedia storageonline streaming, and video conferencing.

For information on how to login to all our TU Dublin online services and internal TU City Centre academic/business applications

Visit: www.tudublin.ie/for-staff/city-centre/

  • All staff are provided with a @mytudublin.ie email address.
  • Your username is [firstname.lastname]@mytudublin.ie.
  • You can access your student email account by visiting www.office.com.

Need more help?

Keep forgetting your email password?

  • If you register for Self-Service Password Reset by visiting www.tudublin.ie/password
  • You’ll be able to reset or change your password 24/7.
  • Registering couldn’t be easier just provide an alternative email address, mobile number or provide answers for a number of security questions and you’ll never be locked out of your email again.

Staff printing is managed at the Department level. In most cases, Staff members can print using a local shared network printer or a personal desktop printer in the office in which they are located.

If you are not already connected to the printer in your office, have difficulty connecting, or need help installing a new device, please log a call with the Service Desk. A local technician will make an appointment convienent to your schedule to help address your printing query.

If you need to purchase a new printer, scanner, toner, or other printing supplies, please contact your local department administrator. ICT staff can advise you as to what devices may suit your reprographic needs and help you aquire any necessary quotations, but we cannot raise a purchase order on your behalf.

  • All our TU Dublin Office 365 services can be accessed on www.office.com.
  • Office365 gives you access to a wide range of Microsoft services used in the University including Email, Teams, and OneDrive.
  • For information on how to use our TU Dublin Office 365 services view our helpful user guides.

For information on accessing/setting up VPN for use by TU Dublin City staff

Visit: https://www.tudublin.ie/connect/it-services/guides/vpn/

There are a wide range of media services available to staff members within TU Dublin City such as:

  • Classroom Technologies
  • Media Production
  • Event Production
  • Graphic Support
  • Video Conferencing

For information on the above services & how to avail of these offerings

Visit: www.tudublin.ie/connect/it-services/media-services/city-centre

How do I get a list of all the students in my class with their student numbers, email addresses and photographs?

If you have any questions or need help, please contact our IT Support Helpdesk using the details below.

The Service Desk opening hours are:

  • Monday to Friday - 9:00am to 12:30pm and 2:00pm to 5:00pm

 

The helpdesk will continue to support staff and students in the coming year, Below is the process that wll be used to contact the help desk:

  • Staff Members can contact the helpdesk via phone 01-2205123 or email itsupport.city@tudublin.ie
  • A ticket will be logged in our Helpdesk System and assigned Priority
  • Troubleshooting and Diagnosis take place over the phone
  • Remote tools used where applicable to resolve the issue. 
  • Most Issues can be resolved in this way however some issue may require an appointment with a member of the service desk onsite on the Aungier st Campus
  • The service desk will book an appointment for the staff member
  • The staff member will receive a booking confirmation email from the 0365 booking to their staff email account
  • The staff member will need to attend their appointment on site in the following location:
    • Room G005 Aungier St Campus at their allocated time.
  • Troubleshooting and Diagnosis will take place.
  • The issue will then be resolved in person.
  • If the issue cannot be resolved in a timely manner the issue may be escalated to a local technical team or referral to a 3rd party in the case of physical damage to a hardware device.