ICT Service Desk - City Centre

The Service Desk is here to help and support you.

If you are a staff member of TU Dublin City:

  • Are you having problems accessing our ICT Services?
  • Do you have any questions or issues with any of our online services?

Do not worry we are here to support you:

  • We will provide you with all the support and assistance you need during your time with us at TU Dublin.

Your single point of contact in ICT Services for getting help with IT-related incidents, service requests and queries, the Service Desk can be accessed in several ways:

  • Phone the Service Desk on (01 220 5123 for IT issues).
  • Visit the Service Desk in room G006 Aungier Street.
  • Email: itsupport.city@tudublin.ie
    • Please state your staff number & contact us via your TU Dublin email address (where possible)
  • Opening Times:
    • Monday to Friday - 9:00am to 12:30pm and 2:00pm to 5:00pm
  • Incident/Request life cycle – a 3 stage process:

When you log IT-related incidents, queries and service requests with the IT Service Desk, the information will be recorded in our Call logging database. Once all the information has been compiled, you will receive an email containing a Call Reference Number and brief details of the incident, query or request.

If the logged call cannot be resolved by our IT Service Desk Team, it will be assigned to one of our Support Teams. Once the incident or service request has been assigned to a technician or analyst, you will receive an email notifying you who has been assigned to look after the call.

Once one of our technicians or analysts resolves your IT incident you will receive an email to inform you that the incident is resolved. The call will remain open for 5 days should you have any further issues or queries about the incident or service request. We welcome your comments and feedback by emailing itsupport.city@tudublin.ie

It is our aim to keep you updated as often as possible with the status of your call.

But should you be unsure of how things are progressing, you can call the IT Service Desk (01 220 5123) with the call reference number and ask for a status update.

What is the purpose of the IT Service Desk?

  • Single Point of Contact:

The IT Service Desk is the single point of contact (SPOC) for Information Services when you need to log IT-related incidents, queries and service requests.

If you contact the IT Service Desk directly, at any stage of your call, we will ensure that your IT incident or request is logged, tracked and not forgotten about.

The Service Desk opening hours are:

Monday to Friday

9:00am -12:30pm and 2:00pm - 5:00pm

To ensure that the service we provide is of the highest standard, we welcome your comments and feedback.

All comments and feedback can be emailed to ict.feedback@tudublin.ie