City Centre Student IT Services

As a student of TUDublin you are entitled to the use of a wide range of services including emailWi-Fiprint servicessoftware and much more.You also have access to various services provided by HEAnet such as Eduroam Wi-Fi access.

Working Remotely

The helpdesk will continue to support staff and students in the coming year, Below is the process that wll be used to contact the help desk :

  • Students contacts the helpdesk via phone 01-2205123 or email itsupport.city@tudublin.ie
  • Ticket Logged in Helpdesk System and assigned Priority
  • Troubleshooting and Diagnosis take place over the phone
  • Remote tools used where applicable to resolve the issue. 
  • Most Issues can be resolved in this way however some issue may require an appointment with a member of the service desk onsite on the Aungier st Campus
  • The service desk will book an appointment for the student
  • The studentwill receive a booking confirmation email from the 0365 booking to their student email account
  • student attends their appointment on site in Room G005 Aungier St Campus at their allocated time.
  • Troubleshooting and Diagnosis will take place.
  • Issue resolved
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