As you know, TU Dublin moved to a common email platform across all locations over the summer months. The new email addresses provide an opportunity to promote the name and identity of our university to our wide range of audiences and to provide consistency for all email users. In addition, the move to the Microsoft Office 365 Platform will also provide access to a range of shared online communication and collaboration tools.

You can download a quick guide for your new email address here:

What do you need to know?

  • Going forward, you should use Outlook to send and receive email using your email address. Any email sent to your former email address will automatically be redirected to your new address.
  • Email, contacts and calendar events from your former email address have migrated to your new account and shared calendars will need to be re-shared.
  • If you want to access Outlook on your mobile phone we recommend that iPhone users install the latest IOS software version on their iPhone and Android mobile phones users need to ensure they are on version 7 or above.
  • If you used G Suite access to your account will be provided for at least a year.
  • Keep forgetting your email password? If you register for Self-Service Password Reset (SSPR) you’ll be able to reset or change your password 24/7. Registering couldn’t be easier just provide an alternative email address, mobile number or provide answers for a number of security questions and you’ll never be locked out of your account again.
  • Some browser settings store either your personal email or your former staff email address and automatically log you back into your previous browser session so it is important to check which browser user account you are logged in as. To ensure your account logs in to your new account just log in in incognito mode. To do this open google chrome and press ctrl + shift + n and then proceed to

Want to find out more?

In addition to the instructions, hints and tips you will receive by email we have also prepared several User Guides below:

Additional Guides for Staff based in City Centre

Who can I contact if I need additional support?

If you have any questions or difficulties, please contact your Support Desk in the usual way.