Module Description: This module introduces the learner to the realities of managing a business from the front-line manager or supervisor`s point of view. It is about using supervisory resources in the most effective way. It covers the supervisor`s essential role in ensuring that the policies of management are implemented successfully.
Module Aim: The aim of this module: is to ensure that staff employed in the automotive industry be fully conversant with the scope, nature and practice of supervisory management.
Module Content:
The supervisor`s leadership qualities
Motivational skills
Interpersonal skills and assertiveness
Technical, administrative, communicative, and conceptual skills
Problem solving and decision making
The duties of the supervisor
Interpreting and communicating policies, rules, procedures and practices
Forecasting and controlling costs
Productivity analysis
Creating activity plans and action improvement checklists
Nature and importance of control
Production and quality control
Performance appraisal
Performance and reward management
Bonus and incentive systems
Training and development
Teamwork and team effectiveness
Health and safety in the workplace
Factors forcing organisational change and resistance to change
Sources of conflict and handling conflict in the workplace
The importance of loyalty
Time management
The communication processes
Improving communication effectiveness
Managerial ethics, unethical behaviour
Motor industry codes of ethics/conduct, and codes of practice
Learning and Teaching Methods:
The module will be delivered by means of lectures supported by project work/assignments, guest lecturers and industry visits
| Module Content & Assessment | |
|---|---|
| Assessment Breakdown | % |
| Formal Examination | 70 |
| Other Assessment(s) | 30 |