Module Overview

Personal & Professional Development

The purpose of this module is to:Assist learners in the development of their personal study and observational skills.Enable learners to practice and improve their written and oral communication. Enhance learners interpersonal and professional abilities, towards more harmonious and productive interaction between themselves and others, especially in the workplace context.

Module Code

COMP H1033

ECTS Credits


*Curricular information is subject to change

Listening and Study Skills

Effective listening in a classroom and workplace environment  Effective note-taking – various techniques, their advantages and disadvantages  Reading with a purpose – different reading speeds, goal-oriented reading – speed reading, basic steps to more efficient reading


Theory of communication  Different types of communication considered – verbal, written, electronic, visual, audio, and non-verbal.  Issues concerning mass media – ownership and control, propaganda, advertising, reportage versus opinion formation  Communicating with a purpose – identifying your audience and its needs

Writing Skills

Essential skills and problem solving in paragraph and sentence structure, grammar, punctuation and spelling  Layout of letters and memos  Appropriate modes of address and expression  Structure of reports

Oral Presentation Skills

Pillars of effective communication – preparation and delivery  Preparation – identification of audience profile, attitudes, needs and expectations, issues of context, time allotted for presentation, logistical issues re time and venue, research techniques and preparation timeline, rehearsals, dress, coping with nerves  Delivery – Importance of balancing spontaneity with prepared material, deciding whether to use notes, script, use of slides and other props, maintaining the audience’s interest, set-piece beginnings and endings, relating to your audience - eye contact, volume, clarity, pace, vocabulary, humour

The Working Environment – Self-Esteem

Definition of self-esteem  Factors influencing self-esteem in the workplace and in general  Developing one’s own self-esteem – mind, body, spirit  Role of managers in promoting self-esteem in the workplace

The Working Environment - Conflict

Definition of conflict  Identifying sources of conflict in the workplace and in general  Strategies in managing conflict – long-term and short-term  Importance of objectivity and honest brokerage  Preventing and overcoming conflict through active communication, rotation of roles, integrative bargaining

The Working Environment - Teamwork

Defining teams and groups, different reasons why groups emerge/form  Homogeneous and heterogeneous groups  Factors influencing teamwork  Models of team formation  Listening skills for team work, one-to-one and conflict situations  Problem-solving strategies and sequences

The Working Environment – Understanding Organisations

Different types of organisations  Structures and procedures within organisations – formal and informal structures, hierarchy and authority, peer support and peer challenges, channels for feedback, disciplinary, grievance and appeals procedures  Meetings of different kinds, committees and committee roles, obligations of committee members  Employment contracts and trade union membership  Obligations – confidentiality, copyright and intellectual property, statutory obligations and internal codes of practice

Module Content & Assessment
Assessment Breakdown %
Other Assessment(s)100