The purpose of this module is: - To provide learners with the skills required for Information Technology (IT) Business presentations - To improve the learners oral, written, visual and non-verbal communication skills, - To familiarise learners with specific communication skills relevant in a IT business context, - To highlight the link between organisational structure and organisational communication, - To develop learners awareness of interpersonal and ICT team processes with specific reference to business situations in multicultural Ireland. To develop in learners an expertise in using software tools for effective documentation production and presentation
Communication and Organisations
Communication Process; Effective Communication; Analysing Communication; Benefits of Effective Communication; Common Barriers to Effective Communication; Organisational Structure;Business Ethics; Impact of Information Technology on Communication; Intercultural Sensitivities; Help Desk Communication; End User Interaction
Written Communication
Written Communication The Writing Process; Writing Styles; Basic Grammatical Rules; Punctuation; Business Correspondence; Writing Memos; Electronic Mail; Writing Letters; Writing Circulars; Writing Press Releases and Publicity Material; Formal and Informal Business Reports; Academic Research;
Oral, Visual and Non-Verbal Communication
Non-verbal Communication; Kinesics and Proxemics; Characteristics of speech; Effective/Active listening; Interpersonal Communication; Preparation, Structure and Delivery of Presentations; Visual aids
Meetings as a form of Communication
Meetings in Business; Types of Meetings; Meeting Etiquette; Meeting Preparation; Meeting Agenda; Meeting Execution and Control; Post Meeting Activities; Meeting Minutes
Effective Teams
Definition of Teams; Pitfalls of Teamwork; Team roles; Conflict and Conflict Management; Team Processes
Recruitment Correspondence
The Recruitment Process; Job Descriptions and Person Specifications; Application Letters; Application Forms; Curriculum Vitae; Invitation to Interview; References; Offer of Employment; Letter of Acceptance; Letter of Resignation; Letter of Recommendation; Employment Law
Document Preparation using Word & Excel
Document set-up; Headings; Table of Contents; Referencing; Headers & Footers; Effective use of Tables; Embedding Objects; Use of Spreadsheets for Documentation
Presentation Preparation using PowerPoint
Presentation set-up; Templates; Text & Background colours; Shapes; Alignment; Tables; Embedding Objects; Outlining; Effective use of animation and slide transition; Use of Screen Dumps and Graphic Manipulation.
| Module Content & Assessment | |
|---|---|
| Assessment Breakdown | % |
| Other Assessment(s) | 100 |