The module is designed for students who have a foundation in business language and focusses on the skills needed for participation in sales negotiations and meetings. It also aims to further develop general language proficiency and to deepen students’ understanding of aspects of contemporary life as reflected in the media of the Spanish-speaking countries.Module Aims:• To provide students with practical competence in business communication and negotiation. • To give students the opportunities to practise using the language in simulated professional situations. • To further develop more challenging grammatical structures.• To deepen students’ understanding of aspects of contemporary life in the Spanish-speaking countries.
The development of Listening and Speaking skills
Initiating, maintaining and closing face-to-face conversation in the context of developing negotiation skills. Knowing how to ask a question, listen, respond and persuade.Summarising the point reached in a discussion, asking for clarification, and confirming mutual understanding.
The development of Reading and Writing skills
Collating information from different sources.Learning the conventions of essay, commentary and summary writing and how to paraphrase information in own words.Narrating the plot of a feature film or a piece of literature and describing responses to these.
Business Language: Selling/negotiating in Spanish-speaking environment
Preparing the sale: profile of a sales person; profile of a good negotiator: Setting up appointmentsMaking the sale: how to consult with clients, sales talk, observing body language and cultural differences in formal and informal settings.After sales: knowing how to answer customers’ needs, queries and complaints.Organising, conducting and participating in meetings in a Spanish-speaking environment
Grammar and Structures
SubjunctiveReported speechSummary writingEssay writingCommentaries
Life in contemporary Spanish-speaking countries
Aspects of Spanish culture and society to include the press, TV, radio and cinema will be studied through the use of written text, film and Internet resources.
|Module Content & Assessment