This module is designed to provide an overview of the operational processes required in the delivery of a patient centered service that optimizes laboratory resources and supports a quality management system.
Students will be introduced to core concepts of quality management, demand management, automation and information management used in the delivery of a contemporary clinical diagnostic service.
Operation systems:
Workflow- Understanding and optimising work flow, test requesting and reporting, reagent and sample management.
Service users- Identifying users and requirements, meeting requirements - protocols and guidelines, service level agreements, TAT
Service planning and delivery- Selection, monitoring and evaluation of diagnostic and laboratory technologies, project management, development of operational policies, protocols and guidelines, troubleshooting skills.
Resource management- Personnel, environment, equipment and reagents
Laboratory finance and budgets
Procurement process and business plan design
Demand management and test request rationalisation to maximise a cost effective service
Quality management system:
Implementation and audit of quality management systems,
Accreditation visits, Internal control and external quality assurance,
Continuous quality improvement for all aspects of service delivery- Non-conformance handling, user satisfaction assessments
Automation and Information Technology
Trends and types of automation solutions available, suitability to best meet the specific patient testing needs,
Role of informatics, including middleware, which interfaces the analyser software to the laboratory information system and/or other information systems. Rule based validation and auto-authorising.
Current information technology systems such as MedLIS system, electronic ordering and reporting, Medibridge, Healthlink Q-Pulse etc.
This module will be delivered using a blended approach, whereby the content will be delivered both face-to-face and in an online/distance format, using Brightspace. The face-to-face contact will be in the form of lectures, tutorials and workshops. Online teaching and learning activities include: videocasts, analysis of case studies, peer-to-peer learning sessions, and online lectures.
| Module Content & Assessment | |
|---|---|
| Assessment Breakdown | % |
| Other Assessment(s) | 100 |