This module introduces the learner to the core concepts and theories of effective management essential to the operation of an enterprise in the hospitality and tourism industry.
The Nature of Management
Introduction to management activity in a hospitality and tourism organisation:levels of management;Types of managers;functions of management Roles and skills
Evolution of Management Theory
From classical to modern approaches in the hospitality and tourism industry Contemporary theories.
Planning in Hospitality Organisations
The role of planning;types of plans;the planning process External and internal analysis(SWOT);Decision making
Organisation Structure and Design
Forms of business organisations:Traditional structures; Recent developments in organised structure;Components of organisation structure;the Business environmentSpan of Control.
The Business Environment
Direct and indirect elements.Business ethics and corporate responsibility.
Motivations and Leadership
Theories of motivation.Practical motivation.Current issues in motivation.Leadership in Hospitality Organisations;overview and Critical evaluation of leadership theories;assessment of leadership styles and their impact on motivation
Workshops
Application of management theory including industry guest lectures on revenue management, sustainability management,food and beverage management systems,staffing methods
This module will include lectures, enquiry and problem based learning.
| Module Content & Assessment | |
|---|---|
| Assessment Breakdown | % |
| Formal Examination | 70 |
| Other Assessment(s) | 30 |