Module Overview

Communication with Service Users

Communication skills are highly valued in the social care work environment. The purpose of this module is to develop intrapersonal and organisational communication and will allow learners to build the knowledge necessary to communicate professionally. Learners will develop an awareness of the different roles and methods of communication in different social care settings. The importance of professional skills is explored in combination with relevant legislation and ethical considerations appropriate to the social care environment. The principles and practices of effective communication in a diverse and intercultural environment are examined. Digital literacy and communication technologies are introduced.

Module Code

SSSC H1015

ECTS Credits


*Curricular information is subject to change

Communication and Organisations

Introduction to communication structures and styles, formal and informal channels of communication, types, barriers, conflict and breakdown.

Communication in Social Care

Client-service user relationship, boundaries and confidentiality. Professionalism and Empowerment. Interagency and interdisciplinary communication. Challenging behaviour and communication. Specialist areas: Disability, Children, vulnerable adults and older people.

Oral, Visual and Non Verbal Communication

Non-verbal communication and visual codes such as signs, symbols, still and moving images, body signals. Non-verbal communication in a range of settings including one-to-one, group, formal and informal. Body language, gesture, posture, appearance eye and physical contact, facial expression. Proxemics, kinesics, physical contact & appearance. Characteristics of speech. Effective listening and types of listening. Formal writing: reports, incidents, care plans. Using oral and written communication in a professional environment

Digital Literacy and communication technologies

Use of information and communication technologies to find, evaluate, create, and communicate information. Introduction to alternative methods of communication to meet the needs of service user groups. Sign Language, Lámh, PECS, Assistive Technology.

Communication in an intercultural environment

Characteristics of an intercultural workplace. Principles and practices for effective communication in a diverse and intercultural environment. Barriers to communication, prejudices and stereotypes.

Making presentations

Preparation - Structure & delivery of presentations - Handling questions - Visual aids, tables graphs and charts.

Module Content & Assessment
Assessment Breakdown %
Other Assessment(s)40
Formal Examination0