The rooms division department is usually organised along functional lines and includes the accommodation, front office, and security sections. This module introduces students to the department, its functions, the people who operate it and the technology used in the department. This module aims to introduce the fundamental concepts, principles and techniques required at operational level in rooms division while encouraging the students to develop a professional and caring attitude towards customers.
Introduction to rooms division: hotel types: internal departmental structure
Selling from the front desk.
Reservation procedures
Registration and room allocation:
Guest accounting and cashiering:
Planning and organising the accommodation department
Processes and quality management in the accommodation department
Safety and Security in Rooms Division
Future trends and developments in Rooms Division
Review
The module will be delivered as a two hour lecture plus one hour in a computer lab to facilitate learning related to property management system industry software. A variety of teaching and learning methods will be used in conjunction with the hands-on computer-based learning. For example, lectures, discussion, case study, media, readings, and self-directed learning.
| Module Content & Assessment | |
|---|---|
| Assessment Breakdown | % |
| Formal Examination | 60 |
| Other Assessment(s) | 40 |