About Bolt, the TU Dublin Virtual Assistant
Bolt is an AI-powered chatbot designed to help visitors find information about Technological University Dublin and navigate the information available on the TU Dublin website. The service is available 24 hours a day and can help guide you to relevant information and webpages on www.tudublin.ie.
Sources of Information
Bolt uses the Copilot artificial intelligence (AI) software to search and interpret information published on the TU Dublin website. Its responses are generated automatically based on the content available on the website.
The assistant is intended to help you find information more quickly, but it does not replace official university communications, policies, procedures, or staff advice.
Important Limitations
While we make every effort to ensure the assistant provides helpful and accurate information:
- Responses are generated automatically and may occasionally be incomplete, inaccurate, or out of date.
- The assistant only uses information available on the TU Dublin website and may not be aware of information that has not yet been published online.
- The assistant cannot make decisions on behalf of the University.
- Information provided by the assistant should not be considered official advice or a contractual commitment by TU Dublin.
- For important decisions regarding admissions, fees, registration, examinations, graduation, employment, or legal matters, you should consult the relevant TU Dublin office directly.
Where possible, the assistant will provide links to relevant pages on the TU Dublin website so that you can verify the information and access the original source.
Your Privacy
The Bolt Virtual Assistant is available without requiring users to sign in.
Please do not enter sensitive personal information into the chat, including:
- Passwords
- Financial information
- PPS numbers
- Medical information
- Special category personal data
- Any other confidential or sensitive information
Conversations may be monitored, analysed, and retained to improve the quality, accuracy, performance, and safety of the service.
For information about how TU Dublin processes personal data, please see our Cookie Notice & Website Privacy Policy. Also, TU Dublin students and staff can access the Data Protection Notices related to them.
Data Retention and Processing
Please be aware that chat conversations will be retained by TU Dublin for up to six months, and they will be analysed for the purpose of evaluating and improving service efficiency. Citations from chat conversations, expunged of any personally identifiable data, may be retained for longer.
Only selected TU Dublin staff will have access to conversation transcripts, which will be processed used online applications provided by Microsoft.
When to Contact TU Dublin Directly
You should contact the relevant TU Dublin team directly if:
- You need personalised advice or support.
- Your enquiry relates to your individual student record.
- You require confirmation of official policies or procedures.
- You believe information provided by the assistant may be incorrect.
Further Information and Contact Details
Any queries or concerns you may have about the processing of personal information on this website should be addressed to the TU Dublin Web & Digital team.