Head of Strategy and Leadership

Email: john.murray@tudublin.ie

Tel: +35312206465

Qualifications: BBS, MBS, PhD

John is the Head of Discipline for Strategy and Leadership in the School of Management, People and

Organisations. He is responsible for the development of this discipline in the Faculty of Business

with specific responsibilities for the development of the MSc in Strategic Management, the BSc in

Business and Management (PUA Egypt), the PG Diploma and MSc in Product Management, and the

PG Certificate in Digital Leadership and Transformation (Springboard).

 

John was formerly an Assistant Head of School in the Faculty of Business, TU Dublin with

responsibility for managing the general entry Bachelor of Business Studies, MSc Fashion Buying &

Management, the IBEC and Musgraves executive education programmes. John has undergraduate,

postgraduate degrees in business studies and a PhD from the Institute for Retail Studies, University

of Stirling.

In the News

• Presentation made on the topic of “Standardisation Issues in Modern Store Design and the Development of Brand Attachment”, Centre for Advanced Retail Studies (CARS), Massey University, April 2016
• Presentation made on the topic of “Standardisation Issues in Modern Store Design and the Development of Brand Attachment”, Boston College, International Studies Paper, Auckland, May 2016 & 2018

Academic Publications

Chapters in Books 

• Murray, J. (2012) ‘Fit for Purpose’: An Analysis of the Competitiveness of Ireland’s Distribution System, in O’Callaghan, E & O’Riordan, D. [ed.], Retailing in Ireland: Contemporary Perspectives, Gill & MacMillan, Dublin.
• Murray, J. (2012) The Expressive Role of Design & Architecture in Building Strong Retail Brands:  Communicative Effects in Avoca Retail Stores, [ed.], Retailing in Ireland: Contemporary Perspectives, Gill & MacMillan, Dublin.
• Murray, J., Andreosso-O'Callaghan, B., Crone, M., Hewitt-Dundas, N., and Roper, S. (2003) The Spatial Distribution of Knowledge Creation Capability in Irish Regions, in O'Leary, E. [ed.], A New Agenda for Irish Regional Development, Liffey Press, Dublin.

Journal Publications 

• Murray, J., Elms, J., & Teller, C. (2019). Examining Store Atmosphere Appraisals using Parallel Approaches from the Aesthetics Literature. Journal of Marketing Management, 35, 9-10, 916-939. DOI: 10.1080/0267257X.2019.1618365
• Murray, J., Elms, J., & Mike, C. (2019). Examining empathy and responsiveness in a high-service context. International Journal of Retail and Distribution Management. https://doi.org/10.1108/IJRDM-01-2019-0016
• O'Callaghan, E., & Murray, JP. (2017). Internal brand identification as metamorphic glue in the internal branding process within a retailer network. International Review of Retail, Distribution and Consumer Research. 27(5), 553-551
• Murray, J. P. (2017). Guest Editorial - Special Issue: The 19th International Conference on Research in the Distributive Trades - EAERCD, Dublin 2017. In J. P. Murray, & E. O'Callaghan (Eds.), International Review of Retail, Distribution and Consumer Research (Vol. 27, Iss. 5). Taylor & Francis (Routledge).
• Murray, JP., Elms, J., & Teller, C. (2017). Examining the role of store design on consumers’ cross-sectional perceptions of retail brand loyalty. Journal of Retailing and Consumer Services. 38, 147-156
• Murray, J., Elms, J., & Teller, C. (2015). Consumer perceptions of higher and lower-level designed store environments. International Review of Retail, Distribution and Consumer Research. 25(5), 473-489 (Special Edition).  This publication is an output from the Best Paper Award received at the EAERCD Conference, Rennes, France in July 2015.  

Conference Proceedings/Papers 

• Murray, J., Teller, C., Elms, J., & Murphy, AJ. (2019). Store Design and Employee Service in Retail Brand Building. Proceedings of the 20th Conference of the European Association for Education and Research in Commercial Distribution (EAERCD), Zaragoza, Spain.
• Murray, J., Teller, C., Murphy, A., & Elms, J. (2018). Store Prototypes and Retail Brand Development. In J. Conduit, C. Plewa, & D. Wilkie (Eds.) ANZMAC 2018 Conference Proceedings. (pp. 64 - 67). Adelaide: ANZMAC 2018
• Murray, J., Teller, C., & Elms, J. (2018). Determining Aesthetic Pleasure Given Relative Novelty Introductions to an Established Design Prototype, Colloquium for Education and Research in Retailing (CERR), Surrey University, UK
• Murray, J., Teller, C., Murphy, A., & Elms, J. (2018). Determining Aesthetic Pleasure Given Relative Novelty Introductions to an Established Design Prototype, Academy of Marketing Conference, University of Stirling, UK
• Murphy, A., Murray, J., Teller, C., & Elms, J. (2018, July). How do retail brand experiences build retail brand equity? Evidence from task-orientated store environments. Presented at Recent Advances In Retailing And Consumer Services (EIRASS). Madeira, Portugal.
• Murray, J., Teller, C., Elms, J., & Murphy, AJ. (2017). Store design contributions to retail brand loyalty development. Proceedings of the 19th Conference of the European Association for Education and Research in Commercial Distribution (EAERCD), Technological University Dublin, Dublin
• Murray, J., Teller, C., Murphy, A., & Elms, J. (2017) The role of momentary and longer-term retail brand experiences in the development of retail brand equity in task-orientated store environments. . Colloquium on Corporate Branding, Identity, Image and Reputation Conference in Middlesex University, London (Best Paper Award Winner)

Teaching and supervision  

His teaching expertise includes undergraduate, postgraduate and executive education teaching in store environments, economics and business strategy.

John has supervised Masters and PhD students in completion across different disciplines.

Research interests for potential research students

His research interests involve two main themes: 1) the development of consumers’ physical and digital experiences; and 2) macro-sector competitiveness in retailing.  

A particular research interest concerns the development of innovative strategies to understand how shoppers consume physical and digital content in multiple alternative journeys in their lived experiences.  

John has reviewed for and published in the Journal of Retailing and Consumer Services, the Journal of Marketing Management, the International Journal of Retail & Distribution Management, International Journal of Retail Distribution and Consumer Research.

Areas of Professional Expertise

• Strategy
• Retail Strategy
• Designing Digital and Physical Experiences and Journeys

Committee and Panel Membership

• Assistant Head of School, Faculty of Business, TU Dublin 2020-2022
• Co-Director of the Centre of Advanced Retail Studies (CARS) in Massey University 2018-2019
• Manager of Post-Graduate Admissions, School of Communication, Journalism & Marketing, Massey University (2019)
• Academic Quality Assurance Committee of TUDublin (2015 – 2018)
• Chair of the Guidelines on Groupwork Committee, Dublin Institute of Technology 2015
• Retail Consultation Forum (2015) & Forfas Expert Future Skills Needs Steering Group (EGFSN) (2010)
• School of Retail & Services Management Staff Representative to College Board in TUDublin (2012-2018)
• Member of the Quality Assurance Sub-Committee of College Board in TUDublin (2012- 2017)
• College of Business Panels of Enquiry Member  in TUDublin (2008-2018)
• Member of the College of Business Library Sub-Committee in TUDublin (2010-2014)

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