Duration: One Day
Trainer: Protrain
At the end of this Workshop, participants will be able to:
Prepare for a meeting
Set agendas and pre-select suitable meeting attendees
Structure and run a meeting
Define effective meeting behaviours
Communicate effectively at a meeting
Understand the importance of non-verbal communication
Evaluate the meeting process and their contribution
Give clear feedback to their fellow workers
Course Contents
Before the Meeting:
Focus on fast, efficient and effective meetings.
Structure and preparation of issues to be raised/discussed
Gathering of information/issues prior to the meeting
Dealing with issues effectively to avoid having to bring them up at a meeting
Clear personal objectives
During the Meeting:
Participating
Listening
Questioning techniques
Asserting yourself
Presenting your point of view
Physical behaviour
First impressions
Understanding personality and perceptual differences
Presenting a professional image
Positive and constructive contributions during the meeting
Making notes
Writing action items
Disagreeing without problems
Suggesting alternative solutions
Chairing the Meeting:
Strong focus on the role of the Chair/Facilitator
Meeting management
Time Control
Dealing with personal "agendas"
Power of positive language
Compiling an agenda prior to the meeting and ensuring that it is covered within a certain time frame
Course Methodology
This course will be highly practical and will involve case studies, role playing and discussions with all participants.