TU Dublin Online Support

This is Bolt, TU Dublin's AI Assistant. It can help with general queries about TU Dublin.

NOTE: Bolt will recommend links to the appropriate pages, please read them as time-sensitive information might be changed and differ from the provided response.

This beta agent is an early public release designed to test how AI can assist visitors of the tudublin.ie website.

To protect your privacy, please avoid entering personal information. Chat transcripts may be used to improve the quality of our services. See our Privacy Notice for more information.

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Zendesk Privacy Notice

Users should be aware that support requests sent to web@tudublin.ie (the TU Dublin Web & Digital team) are processed by the Zendesk ticketing support platform.

Users are reminded that they have a right to know if any of their personal data is processed (Subject Access Request) and to have their data rectified or erased (Subject Rights Request).

Data processed by Zendesk is also subjected to Zendesk's privacy notice:

https://www.zendesk.com/trust-center/#privacy

Zendesk Hosting Locations

Users are made aware that Zendesk hosts user data in the following locations:

  • US East (Northern Virginia)
  • US East (Ohio)
  • US West (Oregon)
  • EEA (Ireland)
  • EEA (Frankfurt)
  • UK (London)
  • Asia-Pacific (Tokyo)
  • Asia-Pacific (Osaka)
  • Asia-Pacific (Sydney)

From the Zendesk website:

https://support.zendesk.com/hc/en-us/articles/4408825765530-Data-Hosting-Locations-for-Your-Zendesk-Service-Data

Zendesk Sub-processors

Zendesk also relies on a set of sub-process to run their service, the list is available on the Zendesk official website:

https://support.zendesk.com/hc/en-us/articles/4408883061530-Sub-processor-Policy