Effective Feedback Skills

Delivered by DCM Learning

In every workplace, the ability to give and receive feedback effectively is a critical driver of performance, engagement, and growth. Yet, feedback often gets avoided, delivered poorly, or misunderstood — leading to frustration and missed opportunities.

This practical one-day course provides participants with the tools and confidence to handle feedback conversations with clarity and impact. Through interactive exercises, roleplays, and real-world scenarios, participants will learn how to share constructive feedback, respond to criticism positively, and create a culture of continuous improvement.

 

Learning Outcomes

By the end of the training, participants will be able to:

-Recognise the importance of effective feedback in
driving individual and team performance
-Apply structured techniques for giving clear, constructive,
and actionable feedback
-Deliver difficult feedback with confidence and
professionalism
-Receive feedback openly and respond without
defensiveness
-Adapt feedback approaches to suit different
personalities and contexts
-Use feedback to strengthen relationships and encourage
growth

Key Topics Covered:

1.The Role of Feedback in Performance and Development
2.Principles of Constructive Feedback
3.Techniques for Delivering Difficult Messages
4.Active Listening and Responding to Feedback
5.Adapting Feedback for Different Personalities
6.Building a Feedback-Rich Culture