TU Dublin Online Support

This is Bolt, TU Dublin's AI Assistant. It can help with general queries about TU Dublin.

NOTE: Bolt will recommend links to the appropriate pages, please read them as time-sensitive information might be changed and differ from the provided response.

This beta agent is an early public release designed to test how AI can assist visitors of the tudublin.ie website.

To protect your privacy, please avoid entering personal information. Chat transcripts may be used to improve the quality of our services. See our Privacy Notice for more information.

  1. Home
  2. For Staff
  3. People Development
  4. Professional Development
  5. Course Catalogue
  6. Good Business Practice
  7. Effective Feedback Skills

People Development

Effective Feedback Skills

Delivered by DCM Learning

In every workplace, the ability to give and receive feedback effectively is a critical driver of performance, engagement, and growth. Yet, feedback often gets avoided, delivered poorly, or misunderstood — leading to frustration and missed opportunities.

This practical one-day course provides participants with the tools and confidence to handle feedback conversations with clarity and impact. Through interactive exercises, roleplays, and real-world scenarios, participants will learn how to share constructive feedback, respond to criticism positively, and create a culture of continuous improvement.

 

Learning Outcomes

By the end of the training, participants will be able to:


-Recognise the importance of effective feedback in
driving individual and team performance
-Apply structured techniques for giving clear, constructive,
and actionable feedback
-Deliver difficult feedback with confidence and
professionalism
-Receive feedback openly and respond without
defensiveness
-Adapt feedback approaches to suit different
personalities and contexts
-Use feedback to strengthen relationships and encourage
growth

Key Topics Covered:


1.The Role of Feedback in Performance and Development
2.Principles of Constructive Feedback
3.Techniques for Delivering Difficult Messages
4.Active Listening and Responding to Feedback
5.Adapting Feedback for Different Personalities
6.Building a Feedback-Rich Culture