TU Dublin has purchased a number of Adobe Creative Cloud subscriptions for students who require it as part of their ongoing coursework. Students who are assigned a license can download and install the Adobe Creative Cloud applications onto their own device. Please contact your head of school/supervisor if you wish to enquire if this software has been made available to you or your course.This document contains information on how to access Adobe Creative Cloud applications and a troubleshooting guide for students that encounter any issues trying to access this software.

The complete Adobe Creative cloud collection can be downloaded and installed on a device running Windows 10 or Mac OS 10.13 or higher. 

A full list of Desktop apps can be found on the following link: https://www.adobe.com/ie/creativecloud/catalog/desktop.html

Apps are also available to use on mobile devices, including iOS and Android devices. 

A full list of mobile apps can be found here: https://www.adobe.com/ie/creativecloud/catalog/mobile.html

From a web browser, go to www.adobe.com/ie.  Click Sign in from the top right hand corner of the screen.

Enter you TU Dublin email address and click Continue where you will be redirected to authenticate against Office 365

Enter your TU Dublin password and Click Sign In

Once logged into the Adobe site, you can access the Creative Cloud suite of Apps.

Click Open under the Creative Cloud Icon

Select Creative Cloud from the top menu bar. 

Trial or Buy appearing instead of Download

If you log into the Adobe site and wish to install a product, you may see the option to try or buy instead of Download.  This can occur if you previously had an Adobe subscription and have installed apps on your device from this older subscription.  Please try the following troubleshooting steps to resolve the issue

Solution 1: Sign out and sign back in.

1. Launch the Creative Cloud desktop app. Click the profile icon in the upper-right corner of the app and click Sign Out.
2. Sign back in with the account associated with your subscription. Learn more on how you can choose between your personal and official account.

Solution 2: Launch product from Creative Cloud desktop app.

1. Exit the Adobe application that shows the trial prompt. From the File menu, select Exit.
2. Launch the application from the Creative Cloud desktop app

Solution 3: Clear the cached licensing information.

1. Rename the SLCache folder to SLCache-old:

• Windows: \Program Files (x86)\Common Files\Adobe
• macOS: System/Library/Application Support/Adobe
1. Launch an Adobe application.
• For Windows, right-click the Creative Cloud product and click Run As Administrator.
• For macOS, go to the Applications folder and double-click the product. 

Solution 4: Delete the sign-in information.

Corrupted sign-in information can get stuck in our database files. To clean it up, quit or exit all Adobe applications, and delete the opm.db file.

• Windows: \Users\<user name>
  \AppData\Local\Adobe\OOBE
• macOS: /Users/<user name>/Library/Application Support/Adobe/OOBE

If you are unable to delete the file, restart your computer, quit the Creative Cloud desktop app, and then try again.

Launch the Creative Cloud desktop app and sign back in using the business or school account after deleting the file.

Solution 5: Delete the licensing information.

Corrupted licensing information can get stuck in our database files. To clean it up, quit the Creative Cloud desktop app and rename the SLStore folder to SLStore-old.

• Windows: \ProgramData\Adobe\SLStore
• macOS: /Library/Application Support/Adobe/SLStore

Launch the Creative Cloud desktop app and sign back in using the business or school account after renaming the folder.

If you encounter any issues installing Adobe apps on your device, ensure that your device is running a compatible OS version and meets the minimum system requirements. 

If you have confirmed the OS is compatible and still encounter issues when installing apps, please follow the instructions in the link below to remove all older Adobe apps from your system and run the Adobe Cleaner tool.

https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Available Applications