Getting Started for Staff

For information on how to login to all our TU Dublin online services and internal TU Dublin academic/business applications:

• Visit our All Services page

• All staff are provided with a @tudublin.ie email address.
• Your username is [firstname.lastname]@tudublin.ie.
• You can access your student email account by visiting www.office.com.

Need more help?

• Check out our useful email information page on using your TU Dublin staff email address

Keep forgetting your email password?

• If you register for Self-Service Password Reset by visiting https://www.tudublin.ie/password
• You’ll be able to reset or change your password 24/7.
• Registering couldn’t be easier just provide an alternative email address, mobile number or provide answers for a number of security questions and you’ll never be locked out of your email again.

We have developed a self-service portal that allows you to log and track your calls with Technology Services 24/7. 

The portal also contains a knowledge base, a repository containing easily retrievable information about our services.

• Log an IT Incident
  • Having a technical issue with any of our TU Dublin technology services?
  • Incident - Examples of Incidents include printer issue, wifi connectivity issue, application issue, email service issue and laptop crash
  • Log an IT incident ticket below with our Service Desk team to review and action

• Log an IT Service Request
  • Need access to a TU Dublin service or internal systems?
  • Service request - Examples of Service Requests include software requests, classroom technology requests and system access requests
  • Log an IT service request ticket below for the team to review and action 

If you have any questions or need help, please contact the Service Desk

Opening Hours: Monday to Friday - 9am to 5pm
Contact Details:  01 220 5123
Email: itsupport@tudublin.ie

If you have any questions or need help, please contact the Service Desk:

Opening Hours: Monday to Friday - 9am to 5pm
Contact Details:  01 220 5123
Email: itsupport@tudublin.ie

Did you know?

• We have developed a self-service portal that allows you to log and track your calls with Technology Services 24/7.
• The portal also contains a knowledge base, a repository containing easily retrievable information about our services.

Access the 'Self-Service Portal' now to Log an IT Incident or IT Service Request

Our walk in tech lounges are available as follows:

• All our TU Dublin Office 365 services can be accessed on www.office.com.
• Office365 gives you access to a wide range of Microsoft services used in the University including Email, Teams, and OneDrive.
• For information on how to use our TU Dublin Office 365 services view our helpful user guides.

There are three VLEs in TU Dublin:

• Brightspace (for students and staff based in Grangegorman, Aungier Street, and Bolton Street) 

Please Note:  You must have logged in to your TU Dublin email address and set up your password and Multi Factor Authentication before attempting to log in to the VLE.

For information on how to access the VLE(s) visit the VLE information page.

Check out our helpful 'How to' guides below for useful information:

• Microsoft Guides (Outlook, Teams, OneDrive,Calender, Forms)
• WI-FI Guides

View our 'How to' guides information page for more guides

Staff printing is managed at the Department level. In most cases, Staff members can print using a local shared network printer or a personal desktop printer in the office in which they are located.

If you are not already connected to the printer in your office, have difficulty connecting, or need help installing a new device, please log a call with the Service Desk. A local technician will make an appointment convenient to your schedule to help address your printing query.

If you need to purchase a new printer, scanner, toner, or other printing supplies, please contact your local department administrator. ICT staff can advise you as to what devices may suit your reprographic needs and help you acquire any necessary quotations, but we cannot raise a purchase order on your behalf.

Do you require access to an ICT service or business application within TU Dublin?

Request access now via our online forms

For information on accessing/setting up VPN on your device to access internal campus systems at home

Visit our staff VPN information page

There are a wide range of media services available to staff members within TU Dublin such as:

• Classroom Technology
• Media / Event Production
• Digital Signage
• How to Guides
• How to raise a Service Request with Media Services

For information on the above services & how to avail of these offerings

Visit our Media Services information page

How do I get a list of all the students in my class with their student numbers, email addresses and photographs?

• You can access all this information on the Tutor Class Lists

Note: This service is only available for staff based in our City Centre campus

Virtual Learning Environment (VLE)

When teaching begins in semester one, some of your lectures may take place online and your lecturers will also share notes, reading lists and assignments via Brightspace (https://brightspace.tudublin.ie), TU Dublin’s Virtual Learning Environment.

Please Note: You must have logged in to your TU Dublin email address and set up your password and Multi Factor Authentication before attempting to log in to the VLE. If you haven’t done this yet, follow the steps at the top of this page.

Getting started on Brightspace

· Log into Brightspace here

· Username: Your TU Dublin email address

· Password: Your standard TU Dublin password

· Login problems? Contact IT Support at IT Support

At first login to Brightspace, students will be presented with a Declaration of Academic Integrity statement which should be fully read and must be accepted to proceed. Students will be auto enrolled on the Academic Integrity – Student module which needs to be completed as outlined in the Declaration of Academic Integrity statement.

How to access Brightspace modules

Access to Brightspace modules is dependent on the modules selected during the registration process. Modules for your course will appear greyed out until the module is made available by the lecturer.

Problems? If your lecturer cannot help you with a problem in Brightspace, you can report it to IT Support