Getting Started for Staff

Staff can access a wide range of technology services, including email, Wi-Fi, on campus printing, virtual learning environments, support desks and much more.

 

For information on how to login to all our TU Dublin online services and internal TU Dublin academic/business applications:

  • All staff are provided with a @tudublin.ie email address.
  • Your username is [firstname.lastname]@tudublin.ie.
  • You can access your student email account by visiting www.office.com.

Need more help?

Keep forgetting your email password?

  • If you register for Self-Service Password Reset by visiting www.tudublin.ie/password
  • You’ll be able to reset or change your password 24/7.
  • Registering couldn’t be easier just provide an alternative email address, mobile number or provide answers for a number of security questions and you’ll never be locked out of your email again.

We have developed a self-service portal that allows you to log and track your calls with Technology Services 24/7. 

The portal also contains a knowledge base, a repository containing easily retrievable information about our services.

  • Log an IT Incident
    • Having a technical issue with any of our TU Dublin technology services?
    • Incident - Examples of Incidents include printer issue, wifi connectivity issue, application issue, email service issue and laptop crash
    • Log an IT incident ticket below with our Service Desk team to review and action
  • Log an IT Service Request
    • Need access to a TU Dublin service or internal systems?
    • Service request - Examples of Service Requests include software requests, classroom technology requests and system access requests
    • Log an IT service request ticket below for the team to review and action 

If you have any questions or need help, please contact the Service Desk

Opening Hours: Monday to Friday - 9am to 5pm
Contact Details:  01 220 5123
Emailitsupport@tudublin.ie

 

If you have any questions or need help, please contact the Service Desk:

Opening Hours: Monday to Friday - 9am to 5pm
Contact Details:  01 220 5123
Email: itsupport@tudublin.ie

Did you know?

  • We have developed a self-service portal that allows you to log and track your calls with Technology Services 24/7.
  • The portal also contains a knowledge base, a repository containing easily retrievable information about our services.

Access the 'Self-Service Portal' now to Log an IT Incident or IT Service Request

 

Our walk in tech lounges are available as follows:

Aungier Street

  • Monday to Friday - 9:00 to 12:30 & 14:00 to 17:00, Room G006

Blanchardstown

  • Monday, Wednesday, Thursday - 10:30 to 11:00, 14:00 to 14:30, 17:30 to 18:00 (during term), Library
  • Tuesday, Friday - 10:30 to 11:00 and  14:00 to 14:30 (during term), Library

Grangegorman

  • Monday to Thursday - 14:00 to 16:00, Rathdown House

Tallaght

  • Monday to Thursday - 10:00 to 12:00 and 14:00 to 16:00 (during term), Ground floor outside lecture theatres 025/029

 

 

  • All our TU Dublin Office 365 services can be accessed on www.office.com.
  • Office365 gives you access to a wide range of Microsoft services used in the University including Email, Teams, and OneDrive.
  • For information on how to use our TU Dublin Office 365 services view our helpful user guides.

There are three VLEs in TU Dublin:

Please Note:  You must have logged in to your TU Dublin email address and set up your password and Multi Factor Authentication before attempting to log in to the VLE.

For information on how to access the VLE(s) visit the VLE information page.

Check out our helpful 'How to' guides below for useful information:

View our 'How to' guides information page for more guides

Staff printing is managed at the Department level. In most cases, Staff members can print using a local shared network printer or a personal desktop printer in the office in which they are located.

If you are not already connected to the printer in your office, have difficulty connecting, or need help installing a new device, please log a call with the Service Desk. A local technician will make an appointment convenient to your schedule to help address your printing query.

If you need to purchase a new printer, scanner, toner, or other printing supplies, please contact your local department administrator. ICT staff can advise you as to what devices may suit your reprographic needs and help you acquire any necessary quotations, but we cannot raise a purchase order on your behalf.

Do you require access to an ICT service or business application within TU Dublin?

Request access now via our online forms

 

For information on accessing/setting up VPN on your device to access internal campus systems at home

Visit our staff VPN information page

There are a wide range of media services available to staff members within TU Dublin such as:

For information on the above services & how to avail of these offerings

Visit our Media Services information page

How do I get a list of all the students in my class with their student numbers, email addresses and photographs?

Note: This service is only available for staff based in our City Centre campus