BRIGHTSPACE SUPPORT for STAFF
Do you have an issue or query relating to Brightspace?
LOG IN ISSUES?Contact the ICT Service Desk directly firstname.lastname@example.org or phone 01 2205123 or log a ticket directly via their brand new self-service desk for a speedy response.
NEED HELP WITH USING BRIGHTSPACE ?
After logging into Brightspace you have 24-hour chat and email access to "Brightspace 24/7 Helpdesk by D2L" (on the bottom right corner of the screen 'Get Help').
- Look for the 'Get Help' bubble at the bottom right of the screen in Brightspace
- The Brightspace 24/7 Helpdesk by D2L can help you with any how-to questions about using the tools and functionality in Brightspace.
- If the 'Get Help' chatbot cannot answer your question you can chat with a real support expert from Brightspace.
QUERIES ABOUT YOUR MODULES OR YOUR ACCOUNT?
Missing a module in Brightspace? Need to set up a new Brightspace account? Need an external examiner account?Report these via the online support form.
NEED INSTRUCTIONS / GUIDES ON HOW TO USE BRIGHTSPACE
You can access a wide range of training guides at Bitesized Brightspace
QUESTIONS ABOUT BRIGHTSPACE PROCESSES AT TU DUBLIN?
Wondering about what happens at the start of semester? Why you're seeing particular Brightspace modules? Importing content from one module to another? How to handle multiple instances of the same module when you only want to use one for your teaching?
See the Brightspace FAQs for staff
Which are designed to answer the most common Brightspace-related questions, particularly with regard to practices and processes at TU Dublin.
STILL NEED HELP?
Log your query via the online support form and someone from the eLearning Application Technology team will be in touch.