Brightspace Support for Students

Do you have an issue or query relating to Brightspace?

Login Issues

• If the following is displayed
  
  Contact the ICT Service Desk directly itsupport@tudublin.ie or phone 01 2205123 or log a ticket directly via their self-service desk for a speedy response.
  
  
• If you see the following error.
  Log your query via the online support form and someone from the VLE Team will be in touch

• Need help with using Brightspace?

  After logging into Brightspace you have 24-hour chat and email access to "Brightspace 24/7 Helpdesk by D2L" (on the bottom right corner of the screen 'Get Help').

  • Look for the 'Get Help' bubble at the bottom right of the screen in Brightspace
  • The Brightspace 24/7 Helpdesk by D2L can help you with any how-to questions about using the tools and functionality in Brightspace.
  • If the 'Get Help' chatbot cannot answer your question you can chat with a real support expert from Brightspace.

• Queries about your modules

  Missing a module in Brightspace?
  Module enrollment is now controlled and automated based on registration choices.

• Still need help?

  Log your query via the online support form and someone from the VLE Team will be in touch

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