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Student Registration and Brightspace Access FAQ

Published: Fri Oct 17 2025 - 11:12

Important Registration Update

Updated Friday, 28 November

The following frequently asked questions address some common registration and Brightspace issues currently being experienced by students. 

What is the deadline to pay fees?

The University has extended the fee payment deadline from 30 November 2025 to 31 January 2026 to give all students extra time to register, particularly those who have experienced difficulties.

What does this mean for students who have not yet completed registration?

  • No account holds will be placed until 31 January 2026

What does this mean if I am already registered?

If you are already registered and on a three-instalment plan, your schedule stays the same:

  • 25% at registration
  • 25% by 31 October 2025
  • 50% by 31 January 2026

I have not received my Invitation to Register (ITR). What should I do? 

If you have not received your Invitation to Register email, and you did not sit a repeat exam or undertake an Erasmus or Work placement in 24/25, please try the following steps: 

  • You will need your TU Dublin login credentials to access the link. If you are a new student and you do not know your login details, please check your personal (non-TU Dublin) email account for information sent when you were first accepted. 

I have not tried to register yet. What should I do? 

  • New students require their TU Dublin login credentials to access the system. If you do not know your login details, please check your personal email account for this information. 

I have tried to register, but I cannot complete it - is there support available?

If you're experiencing issues with Registration, you can also join our Support Webinars on Microsoft Teams taking place Monday to Friday from 3-4pm. 

Please click this link to join the webinars. 

I tried to register, but no modules are appearing. 

If you're experiencing issues with Registration, you can also join our Support Webinars on Microsoft Teams  taking place Monday to Friday between 3pm and 4pm. 

Please click this link to join the webinars. 

I tried to register, but the wrong modules are appearing. 

  • If you’re a full-time student, please select as many correct modules per semester as possible to complete registration. However, if you only select one module per semester that will be enough to complete the process. 
  • If you’re a part-time student, please complete this form. 

I see multiple Course Reference Numbers for the same module. What should I do? 

  • Select one Course Reference Number that matches your mode of delivery (full-time or part-time) and continue with registration. 

I cannot complete registration on my phone. 

  • The registration system is not suitable for mobile use. Students should complete registration on a laptop or PC. Please inform your School if you need access to a PC or Laptop.  

 I cannot claim my SUSI grant because I am not fully registered. 

If you're experiencing issues with your SUSI grant, please raise a ticket with the Fees Office. 

I am being asked to pay fees, but my employer is paying on my behalf. 

  • A system update will shortly be introduced to allow students to select a “Sponsorship” option when their employer is covering fees. In the meantime, there are two options available. 

Option 1: Request a Manual Invoice

  • Complete the Declaration of Payment for Fees form to request an invoice for your employer.
  • The invoice will include TU Dublin’s bank details.
  • Your employer can then make a bank transfer directly to the University.
  • Once received, the payment will be allocated to your student account.

Option 2: Add Your Employer as an Authorised User in TouchNet

  • Log in to TouchNet through your student dashboard.
  • On the top menu, click ‘My Profile’ and select ‘Authorised Users’ from the dropdown menu.
  • Add your employer’s email address and choose what level of access they should have.
  • Your employer will then be able to log in and make a credit card payment directly to your Banner account.

I am an international student and need a registration letter for my visa. 

If you are unable to complete registration but have paid at least 50% of your fees, please visit the Student Hub, where staff can provide a visa support letter. 

I have been asked to pay an incorrect fee. 

Some students are currently experiencing fee payment issues. If you’re experiencing this, please log a ticket with the Fees Office.   

My Brightspace modules are greyed out. 

Your lecturer can resolve this issue. Please contact them directly for assistance. 

I have completed a Repeat and Attend Form, when will I hear back?

Have you filled in a Repeat and Attend form? If so please note the team is currently processing approved forms and will be in touch in due course. More information on repeating can be found on the website here.

I can only see the Academic Integrity and Artificial Intelligence modules. 

  • All students are automatically enrolled in two Brightspace modules: Academic Integrity and Artificial Intelligence Driving Licence (AIDL). This is normal and does not indicate a registration problem. 

I see the message “There was a problem processing your authentication” when logging into Brightspace. 

This usually occurs when a student has previously attended TU Dublin or has taken a year out. In these cases, the account exists but has been deactivated due to inactivity. To resolve this, please submit a request using the Virtual Learning Environment Support Form to have your account reactivated. 

My module is greyed out, and my lecturer cannot see me in the class list. 

This usually means that you may have registered for the incorrect Course Reference Numbers. You can correct this by reselecting the correct number in Banner Self Service Registration, or by asking your lecturer to manually enrol you in the correct module. Once updated, your Brightspace enrolments will automatically refresh.