About Us
Welcome to the Technology Services website. Headed up by Chief Information Officer, David Robinson, Technology Services at TU Dublin supports the University’s academic, research and administrative functions. This is done by delivering and maintaining the digital infrastructure via well architected, integrated, enterprise technology solutions – the foundation of our new digital campus. This includes managing campus networks, email systems, learning platforms, cybersecurity and data storage. Technology Services are responsible for the planning and delivery of new IT services and systems to support the University’s main computing facilities. We provide staff and students with full IT support via the IT Support desk and our staff are situated on all TU Dublin campuses.
Our vision is aligned with the 2030 Strategic Objective of having an “agile, technology-enabled, modern university, that facilitates learners in an advanced digital world.”
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The mission of Technology Services is to deliver and support a rich set of technology services that are customer focussed, and which will contribute to our vision of transforming university life through the use of digital technologies and services. Our goal is to provide a customer focussed service, adding value through simple and innovative solutions via a secure, reliable, sustainable, flexible and accessible, cloud first, mobile centric approach to service design and delivery.
Mission Statement Technology Services
Technology Services is divided into the following three pillars:
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Enterprise Systems and Planning
Eoin Dunne, Deputy Head of Technology Services with responsibility for Enterprise Systems & Planning, supports the fulfilment of strategic KPIs with a particular focus on streamlining of management information and operations (MIS), data reporting, integration of university applications, development of relationships with internal and external partners, and the overall delivery of a pipeline of approved IT projects. These objectives are delivered by the Enterprise Systems & Planning section across the following distinct teams:
This function has responsibility for the design, development, and administration (including replacements, consolidations, and upgrades) of a comprehensive portfolio of enterprise applications that will align to the principle of ‘Digital by Default and Cloud First.’ It will also have responsibility for enabling data flows between applications and the surfacing of information that will provide insights for management to make data-driven business decisions
The ICT Project Office has responsibility for strengthening relationships with key stakeholders, understanding their requirements, advising on technology-related decisions and providing IT leadership to actively support the fulfilment of those requirements through external vendor management and project managing work packages approved under the TU Dublin Transformation Delivery programme. Find out more here.
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optimise the quality & timeliness of Institutional reporting;
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implement a new University data governance framework and supporting policy
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integrate key datasets, providing a single source of truth which will be accessible in adherence with appropriate data security permissions
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provide easily-accessible data, simple streamlined processes, reports and dashboards for enhanced student success, strategic planning, decision-making and management
IT Operations & Service Delivery
Beatriz Lorenzo, Deputy Head of Technology Services, IT Operations & Service Delivery is accountable for ensuring the whole IT backbone, back-end and front-end IT portfolio of services are provisioned exceeding TS clients’ expectations. Firmly aligned with the COBIT® 2019 and CISA® frameworks, her team is focused in managing and delivering best-in-class IT services across the university.
Representing the fundamental pillars of our organization's IT landscape, the IT Operations team is focused on the technical aspects of managing infrastructure and cloud solutions, network systems, data centres, data storage systems, and IT resources to ensure the smooth functioning of the IT infrastructure. IT Services Delivery supports clients using an IT Enterprise Service Management framework to coordinate people, processes, services, and products for granting value delivery.
She is driving the evolving Technology Services digital plan with a focus on the provision of forward-thinking IT solutions for the digital education with colleagues organised in two distinct pillars:
This function oversees and manages the IT systems landscape for the University. This includes managing collaboration and cloud solutions, identity management throughout their lifecycle, end-point device administration, network system oversight, and server and data storage maintenance both on-premises and in the cloud (IAAS). These activities support the university environment, enterprise applications, ongoing operations, and the implementation of the Technology Services Digital Plan.
Client Services is responsible for delivering best-in-class First and Second Level IT support across the entire Technology Services portfolio for TU Dublin’s community of students, staff, partners and visitors. The team ensures alignment with IT industry best practices and ITIL framework processes and recommendations.
In addition, Client Services oversees the university's AV Media systems, manages Computer Labs, and provides comprehensive support, including the design, deployment, implementation, and maintenance of IT Front-End services for our clients.
Cyber Security, IT Compliance & Risk
Led by Richard Dunne, Deputy Head of Technology Services, the Cyber Security, IT Compliance & Risk (CISO) function plays a pivotal role in safeguarding TU Dublin’s digital infrastructure. As the university continues to embrace remote and hybrid working models, the dependency on secure connectivity and resilient digital services has never been greater. This heightened reliance has also increased the surface area for potential cyber threats, making it imperative to strengthen our security posture and governance. To meet these challenges, the CISO function is structured around two specialized teams, each with distinct responsibilities and complementary capabilities:
This team is responsible for proactively defending TU Dublin’s digital assets and reducing the risk of significant security incidents and data breaches. Their work is grounded in the NIST Cybersecurity Framework, which provides a structured approach to protecting critical infrastructure.
Key responsibilities include:
- Designing and implementing secure architecture across university systems.
- Enhancing threat detection and response capabilities.
- Driving continuous improvement in technical controls and operational resilience.
- Collaborating with infrastructure and enterprise systems teams to embed security by design.
This team is the technical backbone of TU Dublin’s cyber defense strategy, ensuring that security is not just reactive but embedded into every layer of the university’s digital ecosystem.
The ISGRC team ensures that TU Dublin’s IT investments and operations are aligned with institutional goals and regulatory obligations. Using formal governance frameworks, they provide structure and oversight to ensure that technology supports the university’s mission while remaining compliant and secure.
Key responsibilities include:
- Managing risk assessments and compliance audits.
- Overseeing policy development and enforcement.
- Ensuring alignment with national and international standards (e.g., ISO/IEC 27001, GDPR, NIST).
- Supporting strategic initiatives through risk-informed decision-making.
This team acts as the strategic conscience of the CISO function—ensuring that every technology decision is made with accountability, transparency, and foresight.
Together, these teams form a unified cyber security capability that is both technically robust and strategically aligned. They are central to TU Dublin’s commitment to delivering secure, reliable, and forward-looking digital services in support of academic excellence and operational integrity.